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RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

We want you to love your purchase so we accept returns for a refund or exchange for items returned to us within 14 days after you receiving your order, subject to the below conditions  

Please contact our team at hello@adetethelabel.com within 7 days of receiving your order requesting the exchange or refund, along with providing your order number for processing.

Garments must be returned in original condition, unworn, unaltered, unwashed and with all tags and packaging attached .

All returns must be accompanied by a completed returns form detailing the return or exchange information .

The original cost of shipping will not be included in refund amount for change of mind returns. In cases where your order qualified for free shipping, the original shipping cost will be deducted from your refund for change of mind returns. For international this fee is $25, and for Australian orders $10. 

Exchanges within Australia for change of mind will incur a $10 shipping fee for shipment of the exchange item. 

International exchanges for change of mind will incur a $20 shipping fee for shipment of the exchange item. 

No exchanges or returns are accepted on briefs due to hygiene regulations .

Sale or promotional items are qualified for an exchange or store credit only.

We recommend sending via a reputable courier or postal service with tracking information. We cannot be held responsible for returns lost on their way back to us.

You are responsible for the cost of return postage to us for change of mind returns or exchanges. 

 

FAULTY GOODS

We aim to provide you with products of the highest standard and quality. If you have received a item with a manufacturing fault, please contact us at hello@adetethelabel.com within 48 hours of receiving your order. Please provide our team with your order number and images of the fault so we can assess and guide you through the returns process. Upon receipt we will assess whether to repair or replace your item and send it back to you as soon as possible!